There are no refunds for cancelations on the part of the student. In the event a student needs to cancel, the amount paid will be applied to future classes, provided that a WRITTEN request is received in our office one business day prior to the start of the class. You can reschedule at no charge by notifying the office by email at info@maximumacceleration.com at least one business day before the scheduled class.
Students may reschedule at no charge by notifying the office by email at info@maximumacceleration.com at least one business day before the scheduled class.
In the unlikely event that a course is canceled, for any reason including insufficient enrollment, you will be given a complete refund or the opportunity to transfer to another seminar at no charge.
A "no show" is someone who does not show up for a registered class AND without any advance notice. There are no refunds for "no shows."
Certificates will be hand delivered or emailed to students immediately upon successful completion of each class.
Students will be required to take and pass examinations, as mandated by NMLS rules.
Per NMLS requirements for MLOs, latecomers will not be admitted after 10 minutes of the start of class. Attendees will be required to show proof of identity at check-in.
All students will be provided a copy of the NMLS-approved Student Rules of Conduct in advance of the start of the course, and must sign and acknowledge receipt and acceptance upon signing in for the class. Instructors or course facilitators will also summarize and explain the Rules of Conduct at the beginning of each class. We will retain a signed copy of the ROCS for five (5) years.
We will retain and store all course materials, registration information, course sign-in documents, certificates of completion and any and all other required data or documents for a minimum of five (5) years from the last date the course is taught or administered. Such materials will be stored in the medium in which they were created, with backup files made available in the case of data systems that become outmoded (i.e., we’ll retain PDF versions of documents created in systems if such systems become obsolete.) The data and documents will be available at our company headquarters, and via any cloud storage systems, if available.
We hereby attest to having in place processes for the retention of data and documents associated with the delivery of NMLS approved courses for a period of five years. Further, we agree that NMLS retains the ability to audit Course Data, as needed, to ensure that we are properly administering courses and tracking student participation. We will make Course Data available to SRR within 14 calendar days of a written request from SRR.
Instructors chosen for our classes will all have significant experience in the mortgage industry, either as an industry professional, as a federal or state regulator, or as an associated mortgage GSE professional. Instructors will have the teaching, communication and interpersonal skills to effectively lead a class, and be able to convey complex topics in understandable terms.
We will actively seek instructors who have verifiable industry experience and subject matter expertise. We will interview and vet the credentials of all instructors, ensuring that they meet all NMLS requirements. Our instructors shall be free of conflicts of interest (for example, we will not employ professionals to teach where such arrangements would have them teaching students from the same company, or affiliated company, from which they are employed).
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